On-call clinicians are alerted by text and requested to respond

The system automatically notifies clinicians when a new referral has been received and when advice has been returned, so that “downtime” between teams during any on-going communications is minimised. Appropriate patients are automatically onboarded to the BSR to reduce admin and ensure compliance for BPT.

Due to the time structured escalation process of referrals and the pre-defined content of the referral form, referrals are assessed and responded to timeously. This ensures that those cases where time is of the essence, are managed promptly, thus averting irrevocable complications.

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Specialist tests are requested by the Spine Hub during the referral process

The referring clinician completes structured clinical questionnaires relevant to the patients presenting problems. This ensures the receiving centre receives complete information on which to base their advice, resulting in thorough and consistent patient evaluations.

referback
All communication associated with the referral is logged in one platform

The structured communication process ensures all required information is clearly communicated so reducing the need to go back and forth between referring hospital staff and the hub.

Where a patient moves onto a BSR pathway, so all the relevant, previously collected data from the referral moves with the patient record, directly onto the BSR, so improving BSR compliance and reducing admin.

Due to the time structured escalation process of referrals and the pre-defined content of the referral form, referrals are assessed and responded to timeously. This ensures that those cases where time is of the essence, are managed promptly, thus averting irrevocable complications.

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Customers using ReferBack™
Frequently asked questions

ReferBack is a specialist Spinal injury referral platform with structured content created by Spinal Hubs to ensure they receive all the required information to fully assess a patient. Most other referral platforms have generic content that can result in more extended communications between referrer and hub.

The system is set up to ensure referrals are escalated to senior colleagues within the Spinal Hub if the referral has not been responded to within fixed time frames. This ensures that referrals do not get missed or delayed if the on-call team are busy in theatre or with other clinical commitments.

Very secure. Amplitude’s ReferBack is hosted on Microsoft Azure servers (with all the security and resilience that provides) as well as being within the NHS’s Health and Social Care Network (HSCN), which adds further security to the data.

Amplitude was the first organisation in the UK to achieve this combination of structure and security.

No. This is another unique feature of ReferBack™. If a patient goes onto a BSR pathway, all relevant data from the referral process moves with the patient so there is no need for re-entry of data already captured.

Accreditations & certification