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Customer Account Manager

 

Home Based with travel

An exciting opportunity to join a fast growing Healthcare IT company and to grow your career in a rapidly expanding industry.

If you enjoy building and sustaining professional relationships with customers and key stakeholders within a client account; like problem solving and working collaboratively (both with colleagues and customers) to find a solution; want to make a real difference, not just to a business but to healthcare efficiencies; and you enjoy being challenged and like responsibility for achieving sometimes difficult objectives, then we are keen to hear from you.

We are the leading supplier of electronic Patient Reported Outcomes to the NHS. We have ambitious growth plans and are looking for a dynamic, self-starter who has a track record in account management and achieving sales targets, ideally with experience in the healthcare sector.

If this sounds like you and you would like to find out more, please contact susan.williams@amplitude-clinical.com with a covering letter as to why you think you may be a good fit for the role, what you can offer Amplitude, your salary expectations and a copy of your c.v.

Amplitude is a great company to work for, compensates its staff well and is able to offer terrific career opportunities for the right person.

KEY OBJECTIVES:

·       Build and maintain strong and long-lasting relationships with key external stakeholders

·       To support the customer in maximising the benefits from Amplitude ensuring Amplitude is indispensable

·       Expand the use of the system by upselling modules and expanding the system into other specialities

·       Create accurate upsell project brief to enable successful project implementation

·       Confidently be able to demo a patient journey pathway within the Amplitude system

·       Deliver system training to all levels and type of user

·       Contribute to overall company financial goals and achieve personal targets

·       Plan and prioritise work responsibilities

 

KEY DUTIES / RESPONSIBILITIES:

·    Develop individual account management strategies to be reviewed with the Managing Director to identify areas of concern and opportunities.

·    Achieve annual revenue targets for account upsells by driving new business within existing accounts and identify areas for improvement

·    Build and maintain strong, long-lasting customer relationships

·    Develop a trusted advisor relationship with key accounts and customer stakeholders

·    Operate as the lead point of contact for any and all matters specific to our customers

·    Work with the Project Management Team providing all necessary documentation to ensure smooth implementation of all upsell opportunities

·    Completion of all necessary administration documents

·    Contribute to Customer Support desk activities

·    Regularly review call logs with the Customer Support Manager to identify areas of concern and opportunities.

·    Resolve with other team members second level issues/queries escalated from customer support

·    Responsible for high severity service level requests or issue escalations as needed

·    Identify key PR and promotional opportunities and work with the Marketing department to facilitate these

·    Work on own initiative and to act independently within appropriate policies, procedures and guidelines

·    Complete monthly and annual reports and plans to line manager

·    Attend exhibitions and other sales events remotely and on site where necessary

REQUIREMENTS:

·   Proven work experience as an Account Manager, or other relevant experience

·   Proven history of sales target achievement

·   Proven ability to manage multiple accounts at a time while paying strict attention to detail

·   Excellent negotiation and presentation skills

·   Excellent verbal and written communication skills

·   Tight organisational and time management skills

·   Full UK driving licence

Applicants with experience of the healthcare sector will be favourably assessed.

GENERIC TASKS:

1.  To keep updated with all system developments and maintain a thorough knowledge of the system.

2.  To keep updated with all new developments and information and maintain a thorough knowledge of new procedures and quality processes.

3.  To work on Customer Support Desk

4.  To work closely with other team members to complement and support the organisation’s delivery and development.

5. Any other duties as directed by the Managing Director.

6.  At all times to work within the organisations Health and Safety policy and ensure so far as is reasonable that safe working practices are established, maintained and followed.

7.  To work closely with customers to understand their requirements using a variety of mediums of in person, over the phone, and over the internet.

If this sounds like you and you would like to find out more, please contact susan.williams@amplitude-clinical.com with a covering letter as to why you think you may be a good fit for the role, what you can offer Amplitude, your salary expectations and a copy of your c.v.

No agents please.

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